Girlfriend experience expectation syndrome : How IT service provider relationships often suffers from biases
[Mental models and its application for better product management decisions] It is very common that companies who outsource product development to external IT service providers expect that they help the company reduce product development uncertainties by being true partners i.e. charter unknowns technology landscape by taking risks alongside, understanding unknown technical choices, trying them out and recommending what would work best in the project. In IT services parlance, this concept is sold to the customers using fancy terms like skin in the game, extended arm of customers, true partners, etc etc. Most often this arrangement never works, we almost always hear the disappointment from the product managers that a particular service provider is not adding value, they just are not up the curve to be able to provide the right technical choices to be made and at best they execute what is being told to them and thats about it. Expecting an outsourcing IT service ...