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Showing posts from May, 2009

Opinion: Banks and Google wave: whats in it for a common user ?

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I watched the google wave developers demo on friday since i was curious about its potential. It has already created waves on the internet and is currently being talked about as the next big thing coming from google. Google wave is a communication protocol built on the principles and architecture of operational transformation. It is a client and server based solution that google aspires to release as an open source so that organization can implement their own wave servers and clients into which their users could login and communicate. So what is a wave and whats in it for an organization like banks and users like me and you that would make our life simpler and more powerful ?

Google wave is a new way of communication that integrates real time messaging, emails and other powerful features into a convergent platform. Waves could be created and sent across multiple users just like email. The waves enable users to concurrently communicate with other users in real time where changes made by…

Views: Does your bank have Customer data pollution ?

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Over the last three years, any bank i met up with irrespective of the region, size, how tech savvy the bank is, or if the bank had a data warehouse or an enterprise CRM; all had a common concern 'The challenge is clean customer data'. Essentially, since most banks operate on a silo mode, the customer information gets defined in different places to varying levels of data quality, leading to a 'Polluted customer data' from an enterprise point of view.
This is a concern for all banks going in for any new enterprise solution since interfacing and data quality is an issue. The question is 'how do you identify and link up the related customers defined at various business silos'? This answer is in the quality of customer data and the available parameters. In some countries regulations have played their part in the solution by implementing KYC (countries like India now lay a lot of emphasis on KYC) norms. With KYC, linking up customers is possible using parameters like…